Aluma Post

SignTraker® Pricing and Service Agreement

General Terms of Service

This agreement is between Aluma Post and any person authorized to order and enter into an obligation to pay for services from Aluma Post, hereafter in this agreement referred to as "Customer":

1. All orders must be received via this SignTraker website; NOT through Facebook, Intuit, QuickBooks invoices, email, voice mail, fax, or 3rd party messages of any type or kind. Aluma Post cannot be responsible for orders that are not received through SignTraker.

2. Aluma Post recommends that all Customers order sign activity themselves through their SignTraker web access account, which is provided at no charge to all Customers to assure sign service correctness and avoid any unnecessary additional charges resulting from erroneous orders. Phone orders may be accepted by Aluma Post as a courtesy to the Customer, however, in electing to place a verbal (phone) order the Customer agrees to waive all warranties pertaining to the correctness of the installed sign panel and rider arrangement, sign panel and/or rider availability, installation date, location, and quantity of installations. Effective January 1st, 2017, orders placed by Customers via phone are subject to a Convenience Fee of $5.00 per order.

3. Aluma Post must obtain marking of underground utilities from local utility marking companies prior to installing your sign. Marking of underground utilities is required by law in all service areas. As a convenience to you, Aluma Post will submit a marking request on your behalf and manage the utility approval process, however, the customer is responsible for marking all private underground facilities, such as sprinkler systems or electric dog fences. Aluma Post accepts no responsibility for damage to these or other underground facilities not identifiable by utility marking companies.

4. To minimize necessary or "excess" marking of underground facilities, Aluma Post recommends that Customers specifically identify the desired location of the sign by marking the location with a small white painted circle or white marking flag. Utility markings will only be made by the utility companies if the desired location is within 10 feet of the desired location. Aluma Post provides all Customers with FREE marking flags for this purpose, which are available upon request. Aluma Post is not responsible for "excess" markings made by utility marking companies.

5. The standard Aluma Post sign service includes reasonable care and warehousing of your sign panels and riders. Incidental scratches, dents, and bent corners should be expected when warehousing, inventorying, transporting, and installing panels on realty posts. Wind whipped panels, vandalism, detached/fallen panels and other acts of God can contribute to the aforementioned panel characteristics and the Customer agrees that Aluma Post is not responsible for such damage. During the time the material is installed and in use, it is deemed to be in the custody of the Customer and is not insured by Aluma Post against theft, damage, or other loss. Aluma Post encourages Customers to visit installation addresses to confirm acceptable conditions.

6. The Customer is responsible for the signpost from the time of installation until the time Aluma Post picks it up. Signposts are being leased to the Customer. If the signpost is lost, damaged, stolen, or vandalized during the lease period, the Customer is subject to Aluma Post lost post fee in effect at the time of order. Further, the Customer must place a removal order via this SignTraker website to remove the post at the conclusion of the listing. If failure to order a removal results in the post becoming lost or missing, it will result in the Customer being subject to Aluma Post lost post fee in effect at the time of order.

7. The Customer agrees that unless the Customer specifically marks the desired area they wish to have the signpost installed prior to our arrival, that the installer's opinion of the best location is final. If the Customer requests we move the post after installation, a re-installation charge in the amount of the initial installation shall be applicable.

8. Unless extended credit terms have already been established in advance, the Aluma Post service invoice is due upon receipt. Late charges will apply for unpaid invoices over 15 days. The signpost will be removed from the property if the invoice becomes past due. The Customer is responsible for all fees pertaining to the collection of past due amounts, including the standard Aluma Post Past Due Collection Processing Fee of $150 per past due invoice, accrued interest as allowed by law, filing and service fees, and all attorney fees and other related expenses incurred by Aluma Post related to the collection of past due amounts.

9. If extended credit terms have NOT been established by you, your office, or your Broker (as applicable) in advance, prepayment for installations or related services is required at the time of your order. We will process a credit card supplied by you, your office, or Broker (the "payer") prior to confirming your order:

  • Card types. We can provide processing of Visa, MasterCard, and Discover credit and debit cards.

  • Processing success. If the credit card provided is successfully processed (i.e., authorized and funding captured), your order will be noted as “Paid” and processed for completion.

  • Processing failure. If the credit card provided CANNOT be successfully processed, the order submitted shall be noted as “Payment Pending” and will NOT be processed. You are responsible for providing a valid credit card for payment through our SignTraker portal. Credit card payments by phone cannot be accepted.

  • Credit card retention. The SignTraker will retain one (1) credit card per payer. Payment for services cannot be "split" amongst different payers.

  • Credit card protection.  Only the payer will have access to the credit card details.   has no access to cardholder card details. cannot update or edit credit card details.

  • Credits and additional amounts due. If changes subsequent to submission of your original order result in a net amount that is not the same amount paid at the time of your order (for example, the addition or removal of service items), we will establish a credit amount or additional amount due, as appropriate, on the payer's account. This amount is posted to the payer's account (finalized) upon confirmation that the installation or service has been provided.

    • If a credit is due to the payer, the credit shall be recorded on the payer’s account and automatically applied (or portion thereof) by us to the payer's next order in the form of order adjustment (credit). The price of the user’s order, and the Sales Receipt created, will reflect a lower price by the amount of the applied credit.

    • If an additional amount is due, the amount due shall be recorded on the payer's account and automatically applied by us to the user’s next order in the form of order adjustment (upcharge). The price of the user’s order and the Sales Receipt created, will reflect a higher price by the amount of the applied past due amount.

  • Order cancellations/refunds. If an order is canceled outright by the user or the Licensee, the SignTraker system will provide a refund in full to the payer. Partial refunds will not be processed; credits and amounts due will be processed as described above.

  • Orders placed by Aluma Post. If you contact Aluma Post by email, phone, or by any other means other than your SignTraker account to manually process an order on behalf of you, your office, or Broker, you agree that a manual service charge may be applied and that you authorize Aluma Post to automatically utilize the credit card you have previously placed on your account for payment of the manually requested services, including the manual service fee.

10. Pricing includes ONE trip to install the signpost and ONE trip to remove the signpost. Additional trips to re-install the post, remove the post (from the property or a secondary location), or trips to offices/homes to pick up agent's materials such as panels or riders will result in additional trip charges.

11. If asked to drill holes in agents/company panel, Aluma Post will not be responsible for damage to the panel as a result of the drilling.

12. Aluma Post will install signpost(s) on vacant lots, or lots with buildings under construction. It is the responsibility of the Customer to properly identify the property with a Aluma Post marker flag (available upon request for FREE), lot number sign, or marked address to properly identify the property for our installer. Failure to properly mark a property may result in duplicate trips and additional trip charges incurred by the Customer if the installer cannot unambiguously determine the correct property location. Aluma Post will not be responsible for any property damage (such as lawn or landscape), Aluma Post re-installation fees, or other liability of any kind if the signpost if installed on the wrong property due to incorrect marking of the property by the Customer. The customer agrees to assume sole responsibility for all property damage (such as lawn or landscape), Aluma Post re-installation fees, or other liability due to incorrect marking of the property by the Customer.

13. Leasing fees (installation fees) of the signpost provide for the installation of the post for a Basic Rental Period. At the expiration of the Basic Rental Period, a renewal fee (a service Rebill) will be charged to the Customer for each renewal period (or portion thereof) until the signpost is removed. The renewal fee is subject to annual increases without the execution of a new service agreement. Aluma Post will notify the Customer via email prior to the expiration of the Basic Renewal Period and each subsequent renewal period that a service Rebill is pending, so that the Customer can order a post removal and a service Rebill be avoided. If the Customer does not order a removal prior to the expiration of the Basic Rental Period or subsequent renewal period(s), the Customer agrees the service Rebill fee(s) shall be applicable and due as invoiced.

14. Aluma Post warrants that each post-installed will be done so in a professional, courteous manner, with the installation location of the sign selected by our installers using their experience, best judgment, utility service demarcation, and consistent with the requirements (if any) established by the local utility services and/or community by-laws. Due to the varied nature and specificity of community by-laws, the Customer is responsible for communicating such requirements to the Company at the time of their order. The Customer acknowledges that the 'Notes' field of the SignTraker order form is available for this purpose. If the Customer desires that a sign be moved, or if moving the sign becomes required to comply with community regulation or by-laws, a trip charge will be applied if the new sign location was not requested (marked) by the Customer prior to installation or if the Customer failed to advise the company of any applicable signage regulations or by-laws. A trip charge is automatically applied to all sign movement service requests received 7 days after initial sign installation

15. If a problem develops with the sign installation, for example, the signpost is found to be leaning or panels become separated (unhooked), will correct this problem at no charge. Services that are not covered under this Service Warranty include: (a) relocation of an installation if the broker or agent's original location request could not be satisfied because it is improper (for example, placement on public property) or illegal (placement too close to roadways or other regulated rights of way), or unsafe in the judgment of the installer (i.e., over or near utilities); (b) repair of the panels, riders, or post due to theft or damage caused by vandalism, service persons other than Aluma Post (i.e., garbage collectors, snowplows, etc.), or acts of God (wind, flood or tornado); and (c) leaning posts beyond 14 days (2 weeks) from the installation date. Applicable relocation fees, trip charges, etc. are as shown in the Pricing Summary, below. A standard Service Fee shall apply in all other cases.

16. If the Customer elects to borrow a sign rider from the available Aluma Post rider library, the Customer is responsible for the rider from the time of installation until the time Aluma Post picks them up. These riders are being loaned to the Customer. If the rider is lost, damaged, stolen, or vandalized during the lease period, the Customer is subject to the Aluma Post lost rider fee in effect at the time of order.

17. If Aluma Post waives billing for a particular incident as a professional courtesy or in consideration of other matters, you agree that such courtesy will not constitute a revision of this warranty, nor a binding precedent for similar situations as may arise in the future.

18. Any pictures of Aluma Post post installations remain the property of Aluma Post and may be used for public viewing on various public outlets, such as social media, print, or the Aluma Post website.

19. The Customer agrees that all communications pertaining to the Aluma Post  sign services such as installation and removal notices, rebill notifications, etc. as well all communications regarding invoicing, billing, updates to this service agreement, and all other matters shall be via email at the Customer email address of record, defined as the address provided by the Customer upon the opening of their Aluma Post  sign service account. The Customer agrees to keep this email address up to date, and the Customer acknowledges that they may update their address of record at any time via editing of their personal SignTraker account profile. The Customer agrees to hold Aluma Post harmless for failure to receive any Aluma Post communication if the Customer does not update their own email address of record via their personal SignTraker account profile.

Service Pricing

Important Note regarding all installation services: Our services will be completed by the end of day the order is requested. Orders are completed Monday - Friday 8am-9pm with most orders currently being completed after 5pm. We try our best to accommodate RUSH orders.  'Same Day', 'Next Day', etc. refer to the same day, next day, etc. from the day that the order was placed, if received by 1:00 pm.  Orders received after 1:00 pm will be considered to have been received the next business day.

  • Standard Installation: Standard installations include post-installation, any panels and riders hung during the initial installation, installation within two business days, signpost Basic Rental period of up to 30 days, and a standard service area up to 35 miles.

  • Next-Day Installation: This includes all standard services, completed the next business day.

  • Weekend Installation: This includes all standard services, completed on a weekend day, if available.

If your installation request involves expedited service (next day, same day, or weekend day), or is outside our standard service area, we’ll let you know what extra charges will apply, if any, while you are creating your order. You will always be able to make an informed ordering decision!

Pricing Summary

We accept payment in the form of VISA, MasterCard, American Express, or Discover. Unless credit terms have already been established in advance, payment must be received before your installation will be scheduled.

Below is an explanation of the applicable to your account:

Standard Pricing
A clean, fresh post-installed with 2-day turnaround… our reliable standard service!

Aluma Post (without solar lights) - $65

Lit Aluma Post - With Solar Lights - $85

**Aluma Posts are available in Black, White, Red, and Rusted Steel.

White Vinyl Post (without solar lights) - $65

Lit White Vinyl Post - With Solar Lights - $85

Agent/Team Owned Post - $55 - Post storage fee's apply.

Railing/ Window Installation - $55

Lockbox Only Install - $55

Supra/combo lockbox (with post install) - $10 *agent supplied.

Supra/combo lockbox (rental) - $30 *Aluma Post Owned Rental

Commercial (2 Post) up to 4'x8' = $165

Commercial (3 Post -V Shape) up to 4'x8' = $265

Flyer Box - $20

Post Replacement for Missing/Stolen Posts - $150

Solar Light Replacement for Missing/Stolen Lights - $40

Signpost rental -- Initial period (120 days) - $20 per month until removal order is requested.

Initial office visit for panel & rider pickup - FREE

Subsequent office pick-ups may incur a service fee of $25

Hang riders or panels after initial signpost installation - $25

Repair (Aluma Post Fault) - $0

Repair (Sever Weather or Vandalism) - $25 

Expedited Service Pricing Surcharges
Expedited service pricing applies if you MUST get the sign in FAST… we will prioritize your installation. 

Same-Day Installation $100.00

Next-Day Installation $20.00

Weekend Installation $0.00

Extended Area Service Pricing Surcharges
If you need an installation outside our regular service area, we can still service your order. Extended area service charges, if any, will be automatically quoted at the time you are creating your order. 

We're looking forward to bringing you the benefits of SignTraker® for tracking your active signage, 24-hour ordering, and service savings from Aluma Post.